Booking Policies
Clear, tier-aligned policies for how RestedSA Mobile handles availability windows, appointment confirmation, rescheduling, and cancellation or refund requests. Submitting a booking request means you have read and accepted these terms.
Availability windows
- Standard hours: Monday – Sunday, 8:00 AM – 10:00 PM CT across San Antonio and Bexar County.
- After-hours (10:00 PM – 6:00 AM CT): Available by approval only. Premium or Elite tier and an additional after-hours surcharge apply.
- Holidays & peak dates: Limited availability. Elite retainer clients receive priority scheduling.
- Lead time: 24 hrs recommended for Basic, 48 hrs for Premium, 72 hrs for Elite. Same-day requests are considered but not guaranteed.
Confirmation flow
- You submit a booking request with tier, hours, location, and intake acknowledgments.
- The RestedSA office reviews for fit, scope, and availability.
- If approved, we send confirmation with deposit instructions and the assigned window.
- Your appointment is confirmed only after the tier-specific deposit is received.
- A submitted request is not a confirmed appointment until you receive written confirmation from RestedSA.
Policies by tier
Deposits, confirmation windows, rescheduling, cancellation, and no-show rules scale with the tier you booked. See pricing tiers for included services.
Basic
2-hour minimum$35 non-refundable deposit
- Confirmation window
- Confirmed within 24 hours of request approval.
- Rescheduling
- One free reschedule with ≥ 24 hrs notice. Same-day reschedule forfeits the deposit; a new deposit is required to rebook.
- Cancellation & refund
- Cancel ≥ 24 hrs before start: deposit held as credit toward a future booking within 60 days. Cancel < 24 hrs: deposit forfeited.
- No-show
- No-show or unreachable at start time: full deposit forfeited, no credit issued.
Elite
4-hour minimum / custom retainer25% of total booking value as retainer deposit
- Confirmation window
- Confirmed within 6 hours of request approval; dedicated provider is blocked out for your window.
- Rescheduling
- One free reschedule with ≥ 72 hrs notice. Inside 72 hrs, 50% of the retainer is retained; the remainder rolls to a new date within 30 days.
- Cancellation & refund
- Cancel ≥ 72 hrs before start: retainer held in full as credit toward a future booking within 90 days. Cancel < 72 hrs: full retainer forfeited.
- No-show
- No-show or unreachable at start time: full retainer forfeited, plus travel and any pre-committed provider hours billed at the Elite rate.
Download tier policies
One-page PDFs — save or print for reference before you book.
Refunds — the rule of thumb
- Deposits and retainers are non-refundable in cash. They may be held as credit toward a future booking when you cancel within the notice window listed above.
- Credits expire (60 days for Basic/Premium, 90 days for Elite) and are non-transferable.
- Travel already dispatched at the time of cancellation is billed at the posted travel rate regardless of tier.
- If RestedSA cancels for any reason on our side, your deposit is refunded in full or applied at your choice.
Rescheduling — how to request
Reschedule requests must come from the booking contact by phone, text, or email before the notice window closes. Please include your booking reference and proposed new window. Reschedules are subject to availability in your tier.
Conduct & safety exception
Regardless of tier, appointments ended for boundary or safety violations forfeit the deposit or retainer in full with no reschedule credit. See our Trust & Safety policy for details.
Reschedule & cancellation calculator
Pick your appointment date and time to see the exact cutoff moment for a free reschedule or a credit-eligible cancellation under each tier.
Basic
24h notice$35 flat deposit
Premium
48h notice$50 flat deposit
Elite
72h notice25% retainer deposit
Estimates only — official cutoffs are set from the confirmed appointment start time listed on your written confirmation. Times shown in your local timezone.
No-show & late-arrival rules
Every tier includes a short grace period. After the grace window, the appointment still ends at its original scheduled end time and standard forfeit rules apply. Use this table to see the exact tier action, what happens next, and whether any refund applies.
| Tier | Grace period | Late arrival — what happens | No-show — what happens | Refund |
|---|---|---|---|---|
| Basic | 15 min grace period | Provider waits up to 15 min. After 15 min, session still ends at the original scheduled end time — lost time is not added back. | Marked no-show at 20 min past start if unreachable. Provider releases the window. | No refund No refund. Deposit forfeited. No reschedule credit. |
| Premium | 20 min grace period | Provider waits up to 20 min. After 20 min, session ends at the original scheduled end time. Any dispatched travel is billed at the posted travel rate. | Marked no-show at 25 min past start if unreachable. Provider releases the window. | No refund No refund. Deposit forfeited plus posted travel rate if travel was already dispatched. |
| Elite | 30 min grace period | Dedicated provider holds the full window. Time lost to your late arrival is not added back and does not extend the block. | Marked no-show at 30 min past start if unreachable. Pre-committed provider hours are released. | No refund No refund. Full retainer forfeited plus pre-committed provider hours and any dispatched travel billed at the Elite rate. |
- Grace-period timing starts at the confirmed appointment start on your written confirmation.
- Provider will attempt phone and text before marking no-show. Please keep your booking contact reachable.
- If RestedSA arrives late for any reason on our side, the lost time is added back or credited — you are never penalized for our delay.
- Conduct or safety terminations are governed by the Trust & Safety policy, not this table.
Frequently asked questions
Plain-language answers to the availability, confirmation, rescheduling, and refund questions clients ask most often — with the specific rules for Basic, Premium, and Elite.
Showing 15 of 15 questions.
These policies apply to all RestedSA Mobile bookings in San Antonio and Bexar County, TX, and may be updated as our booking process evolves. Questions? Reach the office via the contact page before submitting a request.